1) Call us at 866-637-7667 or send an email to your
consultant or send email to sales@raiddatarecovery.com to convert
your quote to a Service Order.
2) Orders submitted via email will be assigned an order number
by the next business day. You will receive an email confirmation.
3) No need to wait for the order number. Download and complete
our RAID
Data Recovery Worksheet(pdf). Package the device(s) carefully
and securely. Enclose a printed copy of your Service Request Form,
the RAID Data Recovery Worksheet and appropriate payment information.
4) We'll contact you upon receipt of the device via email or phone
to confirm receipt and your order number. Any minimum charges must
be paid prior to starting your order.
5) The data recovery process begins. Secure Data Technology will
purchase parts if necessary. If head replacement is an option this
will be performed. Every attempt will be made to secure your data.
If we can't do it, we'll let you know if you have any other options.
6) Once the data has been recovered (average lead-time for standard
service is 4-10 business days), we will email a list of recovered
data for your approval. Additionally, we will ask about your preferred
backup and return shipping methods.
7) Data is shipped. You receive your backup media and original
material. Secure Data Technology, Inc. doesn't stop there. If you
have problems integrating your data into your new system, either
send us an email or give us a call and we'll help as much as conditions
will permit. |