Can you handle my configuration?

ACE RAID Recovery has decades of experience in retrieving data from all types of RAIDs and an exceptional team of engineers who can create custom data recovery solutions. We recover data from all of the current server hardware platforms, SAN and other enterprise data storage systems, virtual environments such as VMWare, XenServer, and Microsoft Hyper-V. Partner relations with Dell allow our team to design unique solutions for Dell EqualLogic and Dell Compellent products.

How much time will it take?

We will never guarantee a completion time for any project…we can only estimate. We work as quickly as we can to get you back up and running in the shortest period of time. We do offer critical response and expedited processing to shorten turn times. These premium services push your project to the front and dedicate resources to your project until completion.

How much will it cost?

Data on computer storage media can be lost physically, logically or a combination of both. A comprehensive diagnostic must be performed in order to give you a firm, fair price. Typically, you should be given a range on your initial call. The more detail you have of the symptoms, the narrower the range will be. If a company gives you a flat price on your initial call, hang up and go to the next. After a free comprehensive diagnostic, we will give you a firm price quote with no hidden fees.

How will my data be returned to me?

You should receive back a universal media that is compatible with your system so you can easily copy the recovered data back to your fresh system. Most of our clients will receive external hard drives with their data on it. We retain an image for 5 business days after you have received the recovery to insure completeness and reintegration of the recovered data. After 5 business days your data will be securely erased.

What if you’re unsuccessful?

Even though we have one of the highest success rates on attempted recoveries, from time to time we have to declare data unrecoverable. As all reputable companies do, ACE RAID Recovery doesn’t charge anything for a failed project.